Last updated: 12/02/2026

These Terms and Conditions (“Terms”) govern your use of https://prehospitalhub.shop (the “Website”) and the purchase of products from PreHospitalHub Ltd (“Company”, “we”, “our”, “us”). By accessing this Website or placing an order, you agree to be bound by these Terms. If you do not agree, you must not use this Website.

About Us

PreHospitalHub Ltd operates this Website in the United Kingdom.

Contact:
Email: info@prehospitalhub.co.uk
Website: https://prehospitalhub.shop/contact

Eligibility to Use the Website

By using this Website, you confirm that:

• You are at least 18 years old; or

• You are using the Website under the supervision of a parent or legal guardian.

We reserve the right to refuse service to anyone for any lawful reason.

Products and Descriptions

We aim to ensure that:

• Product descriptions are accurate

• Images reflect the product as closely as possible

• Pricing is correct

However:

• Colours may vary due to screen settings

• Minor variations may occur

• We reserve the right to correct errors, inaccuracies, or omissions

Nothing on this Website constitutes professional medical advice. Products sold are intended for educational and professional support purposes only.

Orders

When you place an order:

• You are making an offer to purchase

• A contract is formed only when we confirm dispatch

• We reserve the right to refuse or cancel orders at our discretion

Reasons for cancellation may include:

• Payment authorisation failure

• Stock availability issues

• Pricing errors

• Suspected fraud

If your order is cancelled after payment, you will receive a full refund.

Pricing and Payment

All prices are listed in GBP (£) unless otherwise stated.

We reserve the right to:

• Change prices at any time

• Correct pricing errors

Payments are processed securely through third-party providers. We do not store full card details.

By submitting payment information, you confirm that:

• You are authorised to use the payment method

• The information provided is accurate

Delivery

Delivery times are estimates only and not guaranteed.

We are not liable for delays caused by:

• Courier issues

• Customs

• Force majeure events

• Incorrect address details supplied by the customer

Risk passes to you upon delivery.

It is your responsibility to ensure shipping details are correct at checkout.

Returns and Refunds

Please refer to our separate Refund Policy for full details.

Under UK Consumer Contracts Regulations, you may have the right to cancel within 14 days of receiving goods (subject to exceptions).

Refunds may be refused if:

• Items are returned damaged

• Items show signs of use

• Items are not in original condition

Digital products are non-refundable once accessed or downloaded unless faulty.

Intellectual Property

All content on this Website, including:

• Logos

• Product designs

• Branding

• Text

• Graphics

• Digital downloads

is the property of PreHospitalHub Ltd and protected by copyright and intellectual property laws.

You may not:

• Copy

• Reproduce

• Distribute

• Modify

• Resell

without written permission.

Acceptable Use

You agree not to:

• Use the Website unlawfully

• Attempt to gain unauthorised access

• Introduce malware or harmful code

• Interfere with website security

• Use automated scraping tools

We reserve the right to block users who breach these Terms.

Limitation of Liability

To the fullest extent permitted by law:

• We shall not be liable for indirect, incidental, or consequential damages

• Our total liability shall not exceed the amount paid for the product purchased

We are not liable for:

• Business losses

• Loss of profits

• Loss of opportunity

• Data loss

Nothing in these Terms excludes liability for:

• Death or personal injury caused by negligence

• Fraud

• Any liability that cannot legally be excluded

Medical Disclaimer

Products sold by PreHospitalHub Ltd are intended for educational and professional support purposes only.

They do not replace:

• Clinical judgement

• Official clinical guidelines

• Formal medical training

Users remain fully responsible for their professional decisions and actions.

Chargebacks and Payment Disputes

If a chargeback is initiated without first contacting us:

• We reserve the right to dispute the chargeback

• Provide evidence of delivery and order confirmation

• Restrict future purchases

Fraudulent chargebacks may be pursued under civil recovery procedures.

Account Suspension or Termination

We may suspend or terminate user accounts if:

• Fraud is suspected

• Terms are breached

• Abuse of policies occurs

We reserve the right to refuse future service.

Force Majeure

We shall not be liable for failure to perform due to circumstances beyond our reasonable control, including:

• Natural disasters

• Government restrictions

• Strikes

• Supply chain disruptions

• Technical failures

Privacy

Your use of this Website is also governed by our:

• Privacy Policy

• Cookie Policy

Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to These Terms

We reserve the right to update these Terms at any time.

Changes will take effect immediately upon posting.

It is your responsibility to review these Terms periodically.

Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and PreHospitalHub Ltd.

If you have any questions about these Terms, please contact:

Email: info@prehospitalhub.co.uk
Website: https://prehospitalhub.shop/contact