Thank you for shopping with PreHospitalHub Ltd. This Shipping Policy outlines how and when your orders are delivered and provides important information regarding delivery expectations.
All orders are processed promptly after payment has been successfully received.
Orders are typically dispatched within 1–2 working days, excluding weekends and public holidays. During periods of high demand, dispatch times may be slightly extended, but we always aim to ship orders as quickly as possible.
Once your order has been dispatched, you will receive confirmation via email where tracking is available.
Standard Delivery:
Orders are dispatched promptly and typically arrive within 3–5 working days.
Express Delivery:
Faster delivery options are available at checkout for customers who require their items sooner.
Please note that delivery timeframes are estimates and not guaranteed.
Shipping costs are calculated at checkout based on:
Delivery location
Shipping method selected
Order size and weight
Any applicable delivery charges will be clearly displayed before you complete your purchase.
It is the customer’s responsibility to ensure that all shipping information is accurate at the time of checkout.
PreHospitalHub cannot be held responsible for orders delivered to incorrectly provided addresses. Additional shipping fees may apply if an order needs to be resent.
While we work with reliable courier partners, delays may occasionally occur due to factors beyond our control, including:
Severe weather
Courier disruptions
Industrial action
High seasonal demand
Incorrect address details
We are not liable for delivery delays caused by third-party carriers.
If your order arrives damaged, please contact us within 48 hours of delivery with photographic evidence where possible.
If your parcel is believed to be lost, please notify us and we will assist in investigating the issue with the courier.
PreHospitalHub is not responsible for parcels marked as successfully delivered by the courier.
If you have any questions about your delivery, please contact us:
Email: info@prehospitalhub.co.uk
Website: https://prehospitalhub.shop/contact
Dedicated customer support focused on providing clear, reliable assistance whenever you need it.
Fast, reliable UK shipping on every order, with free delivery available on all purchases.
Your payment information is processed securely using encrypted, trusted payment systems.
Get all the latest info straight to your email each month from:
