Last updated: 12/02/2026

PreHospitalHub Ltd (“Company”, “we”, “our”, or “us”) operates https://prehospitalhub.shop (the “Website”). We are committed to protecting and respecting your privacy and handling your personal data transparently and securely.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and, where applicable, the EU GDPR.

By using our Website, you agree to the collection and use of information in accordance with this policy.

Data Controller

For the purposes of data protection law, the Data Controller is:

PreHospitalHub 
Email: info@prehospitalhub.co.uk
Contact page: https://prehospitalhub.shop/contact

Personal Data We Collect

We may collect and process the following categories of personal data:

Identity Data

• First name
• Last name

Contact Data

• Email address
• Telephone number
• Billing and shipping address
• City, postcode, and country

Transaction Data

• Details about payments and products purchased. We do not store full payment card details. Payments are processed securely by third-party payment providers.

Technical Data

• IP address
• Browser type and version
• Time zone setting
• Device type
• Operating system
• Website usage data

Marketing and Communications Data

• Your preferences in receiving marketing from us
• Communication preferences

How We Collect Your Data

We collect data through:

• Direct interactions (placing orders, creating accounts, contacting us)
• Automated technologies such as cookies and analytics tools
• Email subscription forms
• Checkout and payment processes

Lawful Bases for Processing

Under GDPR, we rely on the following lawful bases:

Contractual Necessity: To process and deliver your orders.

Legitimate Interests: To operate, improve, and secure our business and website.

Legal Obligation: To comply with tax, accounting, and regulatory requirements.

Consent: For sending marketing communications. You may withdraw consent at any time.

How We Use Your Personal Data

We use your data to:

• Process transactions and deliver products
• Manage customer accounts
• Provide customer service
• Send service-related communications
• Detect fraud and maintain website security
• Improve website functionality and user experience
• Comply with legal obligations
• Send marketing communications where you have opted in

We do not sell your personal data.

Payment Processing

We use trusted third-party payment processors to handle transactions securely. These providers process your personal data in accordance with their own privacy policies and maintain high security standards.

Payment information is encrypted and handled outside of our systems.

Email Marketing

We use Zoho Campaigns to manage email marketing subscriptions and communications. Zoho Privacy Policy: https://www.zoho.com/en-uk/privacy.html. You will only receive marketing emails if you opt in, and you may unsubscribe at any time via the link in our emails.

Analytics and Tracking Technologies

We use Google Analytics to understand how visitors interact with our Website and to improve performance. Google Privacy Policy: https://policies.google.com/privacy

Google may collect:

• IP address
• Device information
• Browsing behaviour
• Pages visited
• Session duration

You can opt out using the Google Analytics Opt-out Browser Add-on.

Cookies

Our Website uses cookies to:

• Enable essential site functionality
• Analyse traffic
• Remember preferences
• Improve performance

You can control cookies through your browser settings. A dedicated Cookie Policy should be read alongside this Privacy Policy.

Data Sharing and Third Parties

We may share your data with trusted third parties where necessary, including:

• Payment processors
• Email marketing providers
• Analytics providers
• Hosting providers
• Delivery and logistics companies
• IT service providers

All third parties are required to respect the security of your personal data and treat it in accordance with the law.

International Data Transfers

Some of our third-party providers may transfer personal data outside the UK or EEA.

Where this occurs, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions
• Binding corporate rules

Data Security

We implement appropriate technical and organisational measures, including:

• SSL encryption
• Secure servers
• Access controls
• Data minimisation practices

While we strive to protect your data, no internet transmission is completely secure.

Data Retention

We retain personal data only as long as necessary to:

• Fulfil contractual obligations
• Meet legal and tax requirements
• Resolve disputes
• Enforce agreements

When data is no longer required, it is securely deleted or anonymised.

Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction
• Request erasure
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent

To exercise your rights, contact us at info@prehospitalhub.co.uk.

You also have the right to lodge a complaint with the:

Information Commissioner’s Office (ICO): https://ico.org.uk

Automated Decision-Making

We do not use automated decision-making or profiling that produces legal or similarly significant effects.

Children’s Privacy

Our Website is not intended for children under 13 years of age, and we do not knowingly collect personal data from children.

If we become aware that such data has been collected, we will delete it promptly.

Third-Party Links

Our Website may contain links to external websites. We are not responsible for their privacy practices and encourage you to review their policies.

Business Transfers

If PreHospitalHub is involved in a merger, acquisition, or asset sale, your personal data may be transferred. You will be notified before this occurs.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last updated” date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: info@prehospitalhub.co.uk
Website: https://prehospitalhub.shop/contact

This Privacy Policy is designed to meet the requirements of UK GDPR, the Data Protection Act 2018, and applicable EU data protection laws.